When will my order arrive?

Ground shipments will arrive in 4 to 5 business days. Express shipments will arrive in 2-3 business days. For all out of stock items, please wait 3-4 business days for it to arrive in our warehouse.

How much is shipping?

Orders of $50 or more:  

  • Free ground shipping

  • $4.95 for express shipping

Orders under $50:

  • $4.95  for ground shipping

  • $9.95 for express shipping


How do I return a product?

You can return the products by submitting a request online, sending us an email, or giving us a call.

How fast will it take to replace my item?

Once the return has been processed the replacement item will arrive in 3 to 5 business days.

How soon can I get my credit?

You should receive credit within 30 days. Products that are returned to our warehouse will need to be sorted and tested before credit can be given.


When do the non-profit organizations receive contributions?

Our non-profit partners receive a check every quarter for the funds generated on their behalf through purchases on our site from the previous 3 months. 

How is the donation amount calculated?

100% of the net profit from every purchase is donated. Net profit is calculated by subtracting the cost of the product and all operating expenses from the purchase price. Learn more


What if the non-profit I support is not on your list?

We love hearing about nonprofits that are working to fight human trafficking. Please feel free to email us so we can check out the organization you support. We’d love to consider them to become a future nonprofit partner with us. Email us at [email protected]

How can I choose which non-profit to donate to?

During the checkout process you will be promted to select the specific organization you would like to support.


How long is the warranty

We offer a one year warranty for all of our products. If for any reason, you are not happy with our product, simply ship it back. We will pay for the return shipping. We want to make sure you are 100% happy with your purchase!

What happens after the warranty is expired?

If a year has passed since the purchase was made, our team will be more than happy to work with you to resolve any issues you may have.


Why do you not sell other products?

Ink and toner is our specialty. We have been selling these products since 2004 and want to focus on our expertise so that we can provide you with the best possible products and service.

How are your brand products made?

Remanufactured cartridges have come a long way. Most of our products are made by robotics. This reduces human error and insures the highest quality products available in the market. Each cartridge is meticulously tested and retested. Learn more


Can I recycle my empty cartridges?

Yes! Please contact us for details.

How many cartridges can I recycle?

A shipping label can be printed directly from our website. A minimum of 10 inkjet cartridges or 6 toner cartridges must be returned per shipping label.